At Hartzell House, we want guests to feel confident that safety and comfort are at the forefront of our actions and intentions.
From the inception of the B&B in 2006, we have always made the health and well-being of our guests our number one priority, and find today that we need to be even more focused on that goal. So as a response to the threat of Covid-19, we instituted new policies for ourselves, our staff, and our guests, and a new cleaning and sanitizing protocol designed to greatly minimize the risk of infection within our sphere.
As of April 2020, we began following the recommendations of the CDC, and the WHO, and common sense procedures and practices to avoid the spread of Covid-19, protect our guests, neighbors, friends, and families, and support our brave healthcare workers.
In June 2020, we were the grateful recipients of a PA Lendistry Grant, which enabled us to purchase high quality hepa-filters for the common areas and guest rooms of the B&B, outdoor space heaters, and other safety improvements which will enable us to keep everyone safe and serve guests in the courtyard or the patios once the weather warms up a touch.
Behind the scenes, we have changed over to a duvet system to ensure all bedding may be more easily and thoroughly sanitized between guests, and amped up our already over the top cleaning and sanitizing protocol.
Once a guest room is vacated, all linens and reusable items are removed and sanitized, consumables are disposed of, and the room is fogged with a 3.5% hydrogen peroxide and essential oil blend and allowed to dwell for 30 minutes. This system sanitizes all soft and hard surfaces, and gets into all the difficult to reach places that are otherwise impossible to clean. Then is the room cleaned and made up by a member of our trained staff. Finally, the rooms are locked until a new guest takes occupancy. Key sets will be sprayed with isopropyl alcohol when they are turned in.
Our housekeeping staff has been individually trained to ensure that commonly touched surfaces are correctly sanitized every day, either with sanitizing cleaner or our 3.5%, food grade hydrogen peroxide and essential oil blend, adhering to proper dwell times. David or Kitty will be certain that the commonly touched surfaces are sanitized and safe when you come down for the day. These surfaces include but are not limited to doorbells, doorknobs, remotes, light switches, water taps and handles, cabinet and drawer handles, refrigerator handles, coffee and tea kettle handles, and countertops. Our table tops, chair backs and arms will be spray sanitized between guest seatings.
To ease your mind regarding food preparation and kitchen hygiene, both David and I have been ServeSafe Certified and our kitchen is commercially licensed. Behind closed doors is a Meiko Commercial Dishwasher that runs at 186 degrees to heat sanitize everything that goes into preparing and serving your meals at Hartzell House, and we always purchase our consumables from verified vendors for your protection.
We have also implemented new, reduced occupancy standards that allow for only two rooms to be occupied in each wing of the house, with a full day and night vacancy per accommodation between guests. Our occupancy protocols may be altered in May, and end on June 1st, 2021, if it is determined by the State of PA and the CDC that it is safe to lift them.
We are gratefully complying with PA laws requiring masks in all indoor common spaces of our business.
If guests arrive without masks, disposable ones are available to allow entry. Stylish ones are available for purchase!
We are doing temperature readings at the door for arriving guests, staff, and service technicians. Anyone with an elevated temperature or signs of illness will not be allowed entry.
We are accepting reschedules at any time prior to check-in with no penalties.
We are only allowing registered guests, staff, and service technicians entrance to the B&B, and our staff must do temp readings before the start of each shift.
We require the respectful practice of social distancing, with a minimum of six feet between guests who are not of one party, our staff, and ourselves.
Hand sanitizer stations are available at all the entrances to the interior of Hartzell House, and pump bottles of hand sanitizer are at strategic points throughout the inn for guests use.
We are no longer able to offer self-serve beverages and snacks. If you want something, and we’ve forgotten to offer it, just ask! We are happy to serve you.
We are asking that guests do not handle any books or games that are still on the shelves at this point. We do have playing cards for sale in the gift shop.
We ask that guests who wish to touch any retail display item please request disposable gloves.
We are sorry for the inconvenience, but we have temporarily discontinued daily housekeeping services in the guest rooms. We want to limit exposure for the sake of our guests and our staff safety. We will be happy to take your trash and deliver towels or supplies to your door. For guests with an extended stay of 3 or more nights, we will provide housekeeping every third day upon request.
Our promise to you is to do everything in our power to maintain a safe and healthy environment in which you may relax, regenerate, and breathe easy.
Please email or call to discuss any concerns or questions you might have. We are grateful to hear your thoughts.
Remember to stay calm, stay alert and tuned in to the actions of those around you, and follow common sense practices as you enjoy and live your lives.
Wishing you love and peace, and safe and joyful journeys,
Kitty, David, and the Hartzell House Staff
Hartzell House Bed & Breakfast